CASE STUDY
www.scriptpro.com
INTRODUCTION AND INTENDED OUTCOME
For nearly 50 years, the DBA KCCARE Health Center has served as a healthcare lifeline
for Kansas City’s most vulnerable populations. As a private, nonprofit, and Federally
Qualified Health Center (FQHC) organization, it offers a comprehensive range of
services, including primary care, HIV care, dental services, behavioral health support,
and an in-house pharmacy. The Health Center serves over 21,797 patients across four
locations and two mobile units, addressing the needs of underserved and uninsured
communities.
An important development in DBA KCCARE’s service offerings came in 2015 when the
Health Center recognized the need to integrate pharmacy services into its care model.
They made the strategic decision to establish an in-house pharmacy to better serve
its patient population. To bring this vision to life, the Health Center brought on Vice
President of Pharmacy Services Kamile Johnson, PharmD.
“When the Health Center approached me, they understood that having a Pharmacy
Services Program was essential to the continuity of care for our patients,” said
Dr. Johnson. “Many of our patients can’t easily access or afford prescriptions from
outside pharmacies. By offering medications in-house we could make a real difference.”
The timing was ideal, as DBA KCCARE had recently earned FQHC status, qualifying them
for the 340B Drug Pricing Program, which helps reduce medication costs for eligible
patients. With this program in place, Dr. Johnson detailed the requirements for launching
the outpatient pharmacy. By March 2016, the Health Center received its pharmacy
license, and in September, the pharmacy officially opened its doors.
DBA KCCARE HEALTH CENTER
TRANSFORMS PATIENT CARE
FOR THE UNDERSERVED
COMMUNITIES
Dr. Kamile Johnson, PHARMD
Vice President of Pharmacy
Services
~ DBA KCCARE Health Center
Elevating Patient Health with ScriptPro’s Pharmacy Solutions
CASE STUDY
www.scriptpro.com
EXPANDING PHARMACY SERVICES WITH 340B PROGRAM
“The 340B program has been a game changer for us,” said Dr. Johnson. “The savings we
generate go directly back into the Health Center, which has allowed us to hire additional
staff and offer expanded pharmacy services, such as vaccines. We’re also exploring
options for delivery services and adding more specialty care.”
With pharmacy services integrated into the Health Center’s broader care model,
prescription adherence improved. “Having our pharmacy in-house gives us access to our
patients’ health records, enabling us to closely track outcomes and ensure compliance
with treatment plans,” said Dr. Johnson. “As a FQHC organization, and a patient-centered
medical home, we already track key health metrics like hypertension and diabetes. I’m
eager to see how the addition of our Pharmacy Services Plan will positively impact our
patients’ heath over time.”
The DBA KCCARE Health Center’s patient base is diverse, including the uninsured to the
under-insured, such as small business owners and hourly wage earners, as well as those
fully insured through private companies. The pharmacy also assists with patient co-
pays via a Medication Assistance Fund, supported by donations from local community
members and companies.
GROWTH LEADS TO NEW PHARMACY SPACE
By 2022, the demand for DBA KCCARE’s pharmacy services outpaced the physical
space available. Longer wait times and cramped conditions prompted Dr. Johnson
and her team to explore expansion opportunities. A larger space adjacent to the
current pharmacy became available, but the complexity of managing multiple vendors
created challenges.
That’s when DBA KCCARE turned to ScriptPro, a trusted partner in pharmacy
automation, to manage the expansion. “Juggling multiple vendors is a daunting task,”
Dr. Johnson explains. “ScriptPro made everything easier by coordinating the process
from start to finish.”
A SEAMLESS PHARMACY REDESIGN WITH
SCRIPTPRO’S SUPPORT
The redesign project was a collaborative effort and a true partnership. ScriptPro worked
closely with DBA KCCARE to create an optimized layout that improved both efficiency
and patient experience. Within 24 hours, ScriptPro delivered a design plan featuring
new cabinetry, shelving, conveyors, and a space that maximized the use of the Health
Center’s existing automation systems.
The pharmacy is now equipped with ScriptPro’s SP 200 Robot, ScriptPro Pharmacy
Management System, and 340B Management Package with TPMS, ScriptPro’s third-
party reconciliation solution. These tools have streamlined operations, ensuring
accurate dispensing and management of medications.
“100%.
Absolutely.
I would do
it again,
and I would
do it with
ScriptPro.”
Dr. Kamile Johnson,
PHARMD
Vice President of Pharmacy
Services
~ DBA KCCARE Health Center
CASE STUDY
www.scriptpro.com
In April 2023, DBA KCCARE proudly opened the doors to its newly redesigned pharmacy,
and the patient response was overwhelmingly positive. “They love the new space — it’s
bright, welcoming, and equipped with the latest technology,” said Dr. Johnson. “It’s a
place that makes them feel valued.”
DRIVING BETTER OUTCOMES THROUGH PARTNERSHIP
AND INNOVATION
DBA KCCARE’s partnership with ScriptPro has been integral to its ongoing mission of
providing quality care and promoting wellness in the community.
“Partnering with ScriptPro was a no-brainer,” said Dr. Johnson. “Their solutions allow my
pharmacists to focus on clinical work, while my technicians can devote more time to
patient care. Plus, with their comprehensive offerings, we have everything we need to
grow, all in one place.”
ABOUT DBA KCCARE HEALTH CENTER
The DBA KCCARE Health Center (formerly the Kansas City Free Health Clinic) is one of
the oldest and largest charitable care clinics in the nation. Founded in 1971, the Health
Center provides care, access, research, and education for the underserved and all people
in the Kansas City community. The DBA KCCARE Health Center’s clinical services
include adult general primary care, HIV primary care, pediatric care, oral healthcare, and
behavioral health services which are enhanced by supportive services such as case
management, care coordination, and community screenings and health education.
ABOUT SCRIPTPRO
ScriptPro is the worldwide leader in pharmacy automation. We offer a comprehensive
line of over 200 pharmacy automation and management system products that have
revolutionized pharmacy operations in the United States and around the world.
ScriptPro systems operate in thousands of independent chain, hospital, supermarket,
and government pharmacies. From independent retail pharmacies to large health
systems, ScriptPro technology and expertise enable pharmacies to participate in the
healthcare system at the highest levels.
BIOGRAPHY
Vice President of Pharmacy Services Dr. Kamile Johnson, at DBA KCCARE Health Center,
has 17 years of experience as a community pharmacist. She earned her PharmD from
the University of Pittsburgh and helped establish DBA KCCARE’s in-service pharmacy,
improving patient access and healthcare services.
Learn more about
how ScriptPro
transformed
DBA KCCARE’s
pharmacy
operations and
patient care.
800.606.7628 | scriptpro.com
LEARN MORE
Vial-Filling Robotics
Pharmacy Management System
Medication Pouch-Packaging Robotics
Will Call Storage and Retrieval System
Clinical Documentation
Prescription Processing
Inventory and 340B Management
Financial Reporting
We power the business of pharmacy
We power the business of pharmacy
with a broad range of operational,
with a broad range of operational,
fi nancial, and clinical solutions.
fi nancial, and clinical solutions.