CASE STUDY
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EXPANDING PHARMACY SERVICES WITH 340B PROGRAM
“The 340B program has been a game changer for us,” said Dr. Johnson. “The savings we
generate go directly back into the Health Center, which has allowed us to hire additional
staff and offer expanded pharmacy services, such as vaccines. We’re also exploring
options for delivery services and adding more specialty care.”
With pharmacy services integrated into the Health Center’s broader care model,
prescription adherence improved. “Having our pharmacy in-house gives us access to our
patients’ health records, enabling us to closely track outcomes and ensure compliance
with treatment plans,” said Dr. Johnson. “As a FQHC organization, and a patient-centered
medical home, we already track key health metrics like hypertension and diabetes. I’m
eager to see how the addition of our Pharmacy Services Plan will positively impact our
patients’ heath over time.”
The DBA KCCARE Health Center’s patient base is diverse, including the uninsured to the
under-insured, such as small business owners and hourly wage earners, as well as those
fully insured through private companies. The pharmacy also assists with patient co-
pays via a Medication Assistance Fund, supported by donations from local community
members and companies.
GROWTH LEADS TO NEW PHARMACY SPACE
By 2022, the demand for DBA KCCARE’s pharmacy services outpaced the physical
space available. Longer wait times and cramped conditions prompted Dr. Johnson
and her team to explore expansion opportunities. A larger space adjacent to the
current pharmacy became available, but the complexity of managing multiple vendors
created challenges.
That’s when DBA KCCARE turned to ScriptPro, a trusted partner in pharmacy
automation, to manage the expansion. “Juggling multiple vendors is a daunting task,”
Dr. Johnson explains. “ScriptPro made everything easier by coordinating the process
from start to finish.”
A SEAMLESS PHARMACY REDESIGN WITH
SCRIPTPRO’S SUPPORT
The redesign project was a collaborative effort and a true partnership. ScriptPro worked
closely with DBA KCCARE to create an optimized layout that improved both efficiency
and patient experience. Within 24 hours, ScriptPro delivered a design plan featuring
new cabinetry, shelving, conveyors, and a space that maximized the use of the Health
Center’s existing automation systems.
The pharmacy is now equipped with ScriptPro’s SP 200 Robot, ScriptPro Pharmacy
Management System, and 340B Management Package with TPMS, ScriptPro’s third-
party reconciliation solution. These tools have streamlined operations, ensuring
accurate dispensing and management of medications.
“100%.
Absolutely.
I would do
it again,
and I would
do it with
ScriptPro.”
Dr. Kamile Johnson,
PHARMD
Vice President of Pharmacy
Services
~ DBA KCCARE Health Center