CASE STUDY
www.cardinalhealth.com
TRANSPARENT PROCESSING COSTS
With this collaboration, Square offers Cardinal Health independent pharmacies a
discounted and fixed processing rate. This includes card present and not present
transactions for online or at-home delivery purchases.
“I was very concerned about the rising cost of card processing — fees on top of fees,”
says Imad Karaze, owner and pharmacist in charge for Beaumont Pharmacy. He also
saw line items on his card processing invoices that made no sense. “I was looking for
more predictable costs.” The Modern Payments Processing solution gives him just that,
he says. “Now I know what each transaction will cost — every time, all the time.”
Vijay, a pharmacist at Marble Hill Pharmacy and one of the very first to pilot the program,
agrees. “The solution is very easy to use, and because Square provides flat rates, I don’t
have to worry about additional processing fees as with other processors.”
INCREASED OPERATIONAL EFFICIENCY
Implementing the Modern Payments Processing solution enables pharmacies to take a
full range of payments — text, online, point of sale, and mobile tablets. This eliminates
the need to work with multiple processors, which may have inconsistent rates and
reporting — making it difficult to get a handle on the actual bottom line.
Square’s open APIs also allow for direct integration with any pharmacy management
system for an end-to-end payment solution. A range of built-in business tools and
analytics also help streamline operational workflows for greater efficiency. For instance,
an intuitive dashboard puts all payment data in one place — which can be accessed
via computer or mobile device for anytime, anywhere views of transaction history.
This allows pharmacies to track sales and payment transactions whether customers are
paying online, at the drive-thru, at the counter, or at home delivery. “The integration has
made things even easier on my stores,” says Ankit Desai, who has several pharmacies
using the Modern Payments Processing solution powered by Square. “It has enhanced
the parts of Square I already enjoyed, including straightforward processing and flat fees,
and eliminated a lot of the manual work I was doing when the terminal was not able to
sync payment information to my software system."
Plus, since Square is PCI certified — pharmacies no longer need to individually validate
their PCI compliance. Vishal Patel of Bourbonnais Pharmacy says this, combined
with the transparency of the fee structure, provides value to his store. “Not only do I
have greater visibility into my operational costs, I can ensure my pharmacy remains
compliant without any additional work on my part.”
Enabling customers to
shop and pay in a way
that’s most comfortable
for them whether credit
card, text-to-pay, tap-to-
pay, Apple Pay or Google
Pay, in-store, online, or by
mobile tablet — means
pharmacies will never
miss a sale. The Modern
Payments Processing
solution is also built to
evolve with pharmacies
as their needs — and the
needs of their customers
— change. For instance,
Vishal Patel notes that
he’s looking forward
to taking advantage of
other advanced payment
options, like the ability to
request online payments
for deliveries.
For more information, visit
www.cardinalhealth.com/en/
services/retail-pharmacy/
business-solutions/modern-
payments-processing.html