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2. Operational Disruption and Third-Party Risk
Operational disruption and third-party/vendor risk threaten the stability and continuity of pharmacy and
healthcare operations. As many companies increasingly rely on outsourced services and third-party
vendors for functions such as distribution, billing, and IT, they face shared liabilities and new compliance
challenges. Any breakdown in these systems can have far-reaching consequences for service reliability,
patient safety, and brand reputation.
CORE
THEMES
IT system failure
Cybersecurity
incidents
Supply chain
disruptions
Key Risk Drivers:
• Vendor breaches that compromise protected
health or financial data
• Logistics failures leading to service disruptions
• Compliance gaps or contractual weaknesses
with partners
• Regulatory constraints on outsourcing and data
handling
• Operational dependencies that amplify third-
party failures
Strategic Implications:
• Loss of customer trust and potential contract
terminations
• Regulatory penalties or investigations linked to
third-party lapses
• Increased burden of due diligence and vendor
monitoring
Natural disasters and
climate-related events
Third-party and
outsourcing
vulnerabilities