SPRING 2019 I RETAIL/COMMUNITY • SPECIALTY • LTC
WAY
BestRx Pharmacy
Software – The Best
Choice in Pharmacy
Management Software
BestRx delivers easy-to-use
pharmacy software solutions that
address the unique demands
of the independent community
pharmacies we serve.
Since 1985, BestRx has served the needs of independent pharmacies with
innovative solutions to streamline business, increase revenue, and enhance
the care you provide to patients. With BestRx, you can rest assured knowing
our product isn’t a one and done deal - it’s an ongoing relationship to grow
businesses and strengthen communities.
1200 Jorie Blvd Suite 310
Oak Brook, IL 60523
1-877-777-5758
sales@bestrx.com
Let’s talk.
As a family owned and operated
company, we know the value of a hard
day’s work and believe good business
starts with partnerships, not profits.
A different way
to do business.
Strong foundation,
successful future
From our family
to your pharmacy
page 49
WAY
Case Study
“My true passion is caring
for my patients, and I knew
that I wouldn’t be able
to provide them with the
care they deserved unless I
opened my own pharmacy.”
Natalie conveys a common
sentiment among retail
pharmacists today and as one
of our newest franchise owners,
she has set her sights on making
a difference in her community.
Every day, we work with pharmacy owners to be the healthcare
destination their communities need. Healthcare is getting more
complicated all the time. Patients have a lot of choices and
they need help to make the right ones for them. At the same
time, pharmacy owners face a lot of pressures — including
falling reimbursements and a challenging business climate.
Just as the right pharmacist can make all the difference to
patients, the right franchisor can make all the difference
to you. Medicine Shoppe International, Inc., through
The Medicine Shoppe® and Medicap Pharmacy®
brands, has helped pharmacists take care of
patients their way and remain independent
with the support they need to be profitable
in a competitive industry. And while the
business of pharmacy is complex, our
mutual goal is simple: to fuel your passion
for patient care and help you succeed.
for the Future
By Con Lane
Director, Franchise Development
Medicine Shoppe International, Inc.
St. Louis, MO
Con has more than 28 years of
experience in franchise operations
and has been granting franchises
and opening stores for more than
25 years.
Rx Creating a destination for patient-centered
care in your community
Case Study:
Rx for the Future –
Medicine Shoppe
International
Creating a destination
for patient-centered
care in your community.
page 50-53
(714) 338-0200
sales@camcommerce.com
A Subsidiary of Celerant Technology
EXCLUSIVE PROMOTION
20% of initial software licenses.
Learn more by visiting:
www.camcommerce.com/20Ways
Interfaces with All Leading Dispensing Systems
Pseudophedrine - Nplex Integration
Customer Loyalty Program
OTC Product Analytics
Interfaces with Multiple Wholesalers
Mobile Capabilities – Deliveries
ONE SYSTEM.
TOTAL RETAIL.
POINT OF SALE
RetailSTARx
Pharmacy and
Retail Software by
CAM Commerce
One software to more
effectively manage your
pharmacy and retail sales.
page 47
WAY
Consultation and
Immunization Spaces
Expertly Crafted by
Uniweb, Inc.
A Solution Driven Company
– Uniweb creates adaptable
modular rooms, consultation
spaces, and counters with
cost-effective systems to
enhance maximum work-flow
and efficiency.
Sizes and
configurations
are unlimited!
The beauty
of Uniweb’s
craftsmanship...
As your needs
change, so can your
space!
Sizes and
Sizes and
Uniweb’s
Consultation
and
Immunization
Rooms
800.486.4932 www.uniwebinc.com Corona, CA
Convenience and
Access
Place rooms near
check-outs for
easy access with
transactions,
procedures or
conversations with
clients and RX staff.
Optimal Layouts
Functional private spaces,
and complete rooms, fit
into your current layout.
Add counter tops and
shelving for efficient
workflow.
Privacy and Comfort
Welcoming ambiance
using privacy glass
doors and panels. Sound
absorbing décor fabric
panels to maintain patient
confidentiality.
Adaptable Portable Efficient
page 41
Premier Leads the
Way in Pharmacy
Strategy Development
With perspective from over
4,000-member hospitals and
health systems, Premier leads
the creation and implementation
of a comprehensive pharmacy
strategy which will help improve
patient care and revenue, while
reducing cost and limiting
care variation.
page 39
WAY
Contents
Industry Expert Q&A, Will Call
Technology Market Leaders
Buyer’s Guide, and more.
WILL CALL TECHNOLOGY Buyer’s Guide
SPRING 2019 I RETAIL/COMMUNITY • SPECIALTY • LTC
44
WILL CALL TECHNOLOGY
Buyer’s Guide
EZ-RFID
2525 Mt Vernon Road
Newark, OH 43055
(877) 694-7343
www.ez-rfid.com
GSL Solutions
2414 SE 125th Avenue
Vancouver, WA 98683
(360) 896-5354
www.gslcorp.com
HangUp Bags by Monaco, LLC
P.O. Box 40
Bethel, CT 06801
(800) 448-4877
www.hangupbags.com
Health Care Logistics
P.O. Box 25
Circleville, OH 43113
(800) 848-1633
www.gohcl.com
Innovation/PharmASSIST
701 Innovation Way
Johnson City, NY 13790
(607) 798-9376
www.innovat.com/pharmassist-lightway
Parata/TCGRx
106 Roche Drive
Durham, NC 27703
(888) PARATA1 (727-2821)
www.parata.com
www.tcgrx.com
PickPoint
3149 Skyway Court
Fremont, CA 94539
(800) 636-1288
www.pickpoint.com
PerceptiMed
365 San Antonio Road
Mountain View, CA 94040
(650) 941-7000
www.perceptimed.com
RxMedic
2701 Leighton Ridge Drive
Wake Forest, NC 27587
(800) 882-3819
www.rxmedic.com
RxSafe
2453 Cades Way, Suite A
Vista, CA 92081
(877) 797-2332
www.rxsafe.com
SencorpWhite
400 Kidds Hill Road
Hyannis, MA 02601
(508) 771-9400
www.sencorpwhite.com
Smart Solutions, Inc.
744 E. 3300 SO.,Suite 200
Salt Lake City, UT 84106
(801) 485-5956
www.smartrph.com
Surplus Equipment Company/
RXshelving.com
4216 W. Dr. Martin Luther King
St. Louis, MO 63113
(800) 934-6798
www.rxshelving.com
Q A
SPRING 2019 I RETAIL/COMMUNITY • SPECIALTY • LTC
WILL CALL TECHNOLOGY Q&A
42
Vince Jorn, Director of Community-Based
Pharmacy, Nebraska Medicine
Q. What makes an automated will call
system turn-key and user-friendly?
I would say that it’s intuitive, just simply intuitive. What
you want it to do and how you would want it done, the
will call system does it. The sorting feature that our
system has, makes it easy to identify prescriptions that
haven’t been picked up in 10 days, bags that have low
batteries, and prescriptions that need to be returned to
stock. This features saves my staff valuable time that we
did not have when using a very basic will call system.
Q. How do you select an automated
will call system which is expandable
and continuously upgraded?
When I was looking to upgrade my will call system from
a basic system to an advanced system, we looked at the
following:
• Functionally: How the system works, features, and
benefits.
• Bags: How bags are powered (external vs. battery),
size, and space.
• Cost: Positive ROI, competitive price.
• Partnership: A positive experience to get the system
up and running, facilitate it, and troubleshoot it.
Q. Given Nebraska fills and dispenses
a high volume of prescriptions every
day, how did your choice of will call
automation ensure patient safety
and accuracy?
When updating our will call system, it was very important
to have safety features. The current will call system
we use has a required two point identification feature,
which verifies both the name of the patient and DOB.
The patient must give this information to staff or the
medication bags cannot be found. Although, our error
rates are astronomically low, the most common problem
was the wrong patient getting or almost getting the
wrong medication. With an innovative will call system in
place, our retrieval rates are quicker and we are saving a
few seconds of time, hundreds of times a day.
Q. Will patients appreciate Nebraska’s
investment in their safety, yet receive
quick and exceptional service?
The response from our patients has been positive, but
interesting enough – some patients haven’t noticed yet!
However, the patients that do notice like the utilization
of technology, they find it novel and state-of-the-art.
We have tripled the size of our pharmacy and added
multiple new technologies, and our will call system is by
far the most effective and positive aspect. Our advanced
will call system is something our patients and staff alike
can appreciate.
Q. Why do you think it’s important
for a high-volume pharmacy to
have a will call system in place?
When a pharmacy hits a high volume status it is
extremely important to stay focused and organized.
First and foremost, being a high-volume pharmacy has
another level of organization. Organization is always
key for efÏciency, but I think at some point it becomes
more about liability. Being a disorganized pharmacy
is one thing, being a high-volume pharmacy that is
disorganized, just is not feasible. Adding the will call
system gave our pharmacy that few extra minutes to add
page 42-45
WILL CALL TECHNOLOGY