CASE STUDY
thecomplianceteam.org
of tools and learning opportunities, such as accreditation webinars. Lewis Drug also has access to
a dedicated accreditation expert so they can ask questions and get additional support. “Working
closely with The Compliance Team throughout, we’re able to identify what we’re doing well and
where we might be able to make process improvements – and map out a plan to make it happen.”
Once policies and procedures are in place, TCT conducts unannounced on-site visits to ensure
Lewis Drug pharmacies adhere to all the accreditation standards. “That might be something as
simple as making sure all appropriate signage is posted or that our staff have been recently trained
on how to use fire extinguishers,” explains Strobl. “But The Compliance Team also confirms that
policies needed for certain services are being followed and we are always compliant.” Pharmacy
staff even enjoy the site visits, she adds. “Every store is very proud of how they operate and serve
the community, and they look forward to showing The Compliance Team what they are doing.”
Lewis Drug maintains the standards and processes through periodic reviews with appropriate staff.
This helps the pharmacy keep up with policy changes and updates where needed. Employees at
every store are required to review policies annually as well to ensure they are always up-to-speed.
“The Compliance Team’s approach gives us a foolproof way of ensuring we are operating up to all
the appropriate standards,” Strobl explains.
A LOOK TOWARDS PHARMACY GROWTH AND
PATIENT SATISFACTION
Lewis Drug has expressed an interest in attaining additional accreditations and certifications from
The Compliance Team. “We’re in the process right now of determining how other TCT programs
fit into the pharmacy of the future – not only to our operation but pharmacy services in general,”
explains Strobl.
This look ahead is one of the aspects the pharmacy appreciates most about TCT. “One of the
reasons we chose The Compliance Team is because we felt they had very similar core values to us,”
she says. “They are truly interested in helping us deliver the very best pharmacy services we can,
and that adds a lot of value for our customers.”
“
The Compliance
Team’s approach
gives us a foolproof
way of ensuring we
are operating up to
all the appropriate
standards.”
Jessica Strobl, PharmD
Vice President of
Professional Services
~ Lewis Drug
Benefits of
Accreditation
At-a-Glance
3rd Party Validation
of Processes
Improved Operational
Efficiency
Consistent Quality
of Services
Improved Patient Outcomes
Increased Employee
Satisfaction
Medicare Compliance