CASE STUDY
www.medacist.com
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AFFORDABILITY AND FLEXIBILITY
“What put Medacist over the top was that relationships matter,” said Fink. “We were dealing
with conflicting system priorities, and the team at Medacist were willing to work with us.
Their professionalism spoke volumes. We can’t thank them enough for their flexibility.”
The team could see the savings stemming from lessening the time an employee spends in labor-intensive
investigations and reducing expensive medication losses. The tool’s efficiencies make it cost-effective.
Specifically, auditing consistency translates into a data reduction of 70% and labor savings of 30-40
hours per month. RxAuditor Investigate came as one single expense with no additional fees for
hardware, software, or support.
COMPATIBILITY
UofL Health underwent a series of technology reviews and changes across the enterprise in 2020.
Many pharmacy automation platforms didn’t have a monitoring system, or installing one was cost-
prohibitive. IT even looked at building a surveillance system when leadership stepped in and said to
review vendors, and Medacist won the account.
Interfacing with existing systems at UofL Health was a prerequisite. Leadership wanted transparency
and standardization — a packaged solution for other systems, pharmacy automation, electronic
health records (EHR), and time and attendance.
“When it came to integrating with other systems, RxAuditor Investigate was the best-of-breed system
for us,” said Fink. “The configuration with our pharmacy system works seamlessly.”
ANALYTICS
RxAuditor Investigate is powered by Medacist’s Genesis™ analytics platform. This detection engine
powers machine learning algorithms developed to identify diversion through pattern recognition —
confirmed by actual diversion events and enriched by multiple other data sources.
The team has access to role-based configurable dashboards to see an overall snapshot, care area, or
at-risk individual.
INVESTIGATIONS
With RxAuditor Investigate, the previous need to perform time-consuming manual audits is eliminated
by incorporating autonomous diversion auditing by evaluation, scoring, and ranking of risk — thus
reducing false positives and curating a targeted list of at-risk individuals.
“When we conduct investigations, we appoint a nurse dedicated to ensuring each step of our
monitoring cycle is complete,” said Fink. “The nurse also manages the program for controlled
substance compliance.”
If local law enforcement, DEA, or Boards of Pharmacy and Nursing are supporting an investigation at
UofL Health, the team can readily retrieve reports and provide meticulous records for those agencies.
RESULT
The concluding theme is that a high level of accountability occurs at UofL Health regarding drug
diversion. A major reason is because RxAuditor Investigate helps safeguard patients and provides
leadership with accurate information to act on diversion.
The system from Medacist is supporting leaders across the enterprise, streamlining operations to
make the facilities more efficient. The diversion teams now access a comprehensive platform of
analytics and tracking technology, saving time and reducing liability.
After the installation, Medacist conducted an in-service to members of the Drug Diversion Response
Team. Leadership received positive feedback, and the staff was specifically pleased with the
performance and transparency of the system.
“It’s about hiring good people and giving them RxAuditor Investigate to do their job,” Fink said.
“From start to finish, we are ensuring accountability.”
RxAuditor Investigate
met our needs at all
levels and from A to Z.
Medacist had the
stronger record in drug
diversion technology
solutions.”
When it came to
integrating with other
systems, RxAuditor
Investigate was the best
of breed system for us.
The configuration with
our pharmacy system
works seamlessly.”
Robert Fink, Pharm.D., MBA,
FACHE, FASHP, BCNSP, BCPS
Chief Pharmacy Executive
~ UofL Health, Louisville, KY
Robert Fink, Pharm.D., MBA,
FACHE, FASHP, BCNSP, BCPS
Chief Pharmacy Executive
~ UofL Health, Louisville, KY