FALL 2025
20 Unique
Products
& Services
Specialty Pharmacy 2025
pg. 18
How LTC Pharmacies Empower
CCBHCs in Behavioral Health
pg. 66
Long-Term Care
Resources
Industry Expert Q&A, Market Leaders
Buyer’s Guide, and More pg. 24
Empowering Long-Term Care
Pharmacies Through Smarter
Procurement Technology
A Case Study From SureCost pg. 32
William Posten, Senior Manager
of Purchasing and Analytics,
Guardian Pharmacy Services
IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
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A fiduciary who is focused on your best outcome
Utilizing nationwide competition from both chain and independent buyers
My only goal is to get you the best deal possible.
Competition and multiple offers are key. Don't settle for one offer!
Let me work towards your best possible outcome.
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RPh, Broker/Owner
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FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
FROM OUR FOUNDER
At RXinsider, our mission remains focused on connecting
pharmacy professionals with the resources, technologies, and
thought leadership that drive meaningful patient outcomes.
In this Fall issue of 20Ways, we spotlight Long-Term Care
Pharmacy Resources, a sector increasingly central to
addressing the complex needs of aging populations and
underserved communities. Long-term care pharmacies
are not just service providers; they are care collaborators,
bridging gaps across clinical settings and helping to deliver
more consistent, compassionate, and cost-effective care.
This edition also dives into a timely and urgent editorial focus:
Medication, Access, and Hope: How LTC Pharmacies Empower
Certified Community Behavioral Health Clinics (CCBHCs) in
Behavioral Health. As CCBHCs lead the charge in reshaping
mental health and substance use treatment across the country,
LTC pharmacies are emerging as vital partners, ensuring
access to psychiatric medications, supporting adherence, and
streamlining care coordination. Together, they are improving
lives by reinforcing the infrastructure of behavioral health
with the precision and compassion of pharmacy care.
In addition to the LTC theme, dive deeper into a contribution
from the National Association of Specialty Pharmacy
(NASP). This editorial offers valuable insight into the
evolving role of specialty pharmacy in delivering complex,
patient-centered care. As specialty pharmacy continues to
expand, NASP’s expertise provides essential guidance for
pharmacy leaders navigating this dynamic landscape.
As always, you’ll find 20 WAY profiles, contributed by leading
product and service providers across the pharmacy supply
chain, showcasing a curated selection of forward-thinking
solutions designed to support clinical excellence, operational
efficiency, and enhanced patient outcomes. These profiles
serve as a quick-reference guide to innovative technologies,
services, and resources available to pharmacy professionals
today. With all of these components combined, this issue is
designed to both inform and inspire, helping your pharmacy
stay on the leading edge of pharmacy innovation.
Greg Cianfarani, RPh
Founder & CEO
FOUNDER & CEO
Gregory Cianfarani, RPh
DESIGN & PRODUCTION
Design & Layout, Lora Bourque
Multimedia, Eric Simmons
MARKETING & OPERATIONS
Director of Marketing & Operations, Samantha Roy
Marketing & Operations Coordinator, Amanda D’Amico
Credit Analyst & Bookkeeper, Kristin Fennessey
SALES & BUSINESS DEVELOPMENT
EVP, Sales & Marketing, Mike Rahme
VP of Strategic Accounts, Chris Kolkhorst
Executive Sales Director, Shaun Russell
Senior Account Executive, Savannah DaSilva
Account Executive, Jake Studley
Account Executive, Madelyn Almeida
PHARMACY MARKET INTELLIGENCE
Marketing Manager, Alexa DiLuca
Pharmacy Market Analyst, Lexi Cianfarani
Pharmacy Market Analyst, Emma Cidade
Pharmacy Market Analyst, Jeff Rackliff
Pharmacy Market Analyst, Ellie Krouse
EDITORIAL ADVISORY BOARD
Miriam Cho, PharmD
President & Chief Pharmacy Officer
MacRx
Brenda Denson, PharmD, BCPPS, FASHP, FALSHP
Pharmacy Educator
Children’s of Alabama
Lindsey Dymowski Constantino
President & Cofounder
Centennial Pharmacy Services &
LTC@Home Pharmacy Network
Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS
Director of Experiential Learning &
Clinical Assistant Professor
West Virginia University of Pharmacy
Steve Postal, JD
Senior Director, Policy and Regulatory Affairs
National Community Pharmacists Association
Abby Roth
Owner/Microbiologist
Pure Microbiology
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When a claim is filed, it’s often during a stressful moment. That’s why
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clarity, speed, and compassion, so you never face uncertainty alone.
“Every claim tells a story, and we take that seriously,” says Todd
Terhark, Claims Service Manager. “By tracking performance, training
continuously, and leading with empathy, our team ensures every
policyholder gets the support they need—when it matters most.”
“Pharmacists Mutual did an amazing job! They were fast, efficient, and
helped me through the process. Excellent service over the last 23 years.
The claims team called me the same day. I didn’t expect it, and it meant
everything to me.” –Pharmacist, Policyholder
Scan the QR code or call 800.247.5930.
phmic.com
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With over a century of commitment to pharmacy professionals,
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and with purpose.
Real Stories That Make it Real
of policyholders
contacted within
8 business hours
96.1%
contacted within
just 4 hours
60%
Imagine discovering an error you were involved in may
have harmed a patient—and now you must report it. When
you call Pharmacists Mutual, you’ll speak with a claims
team that truly understands pharmacy. They know the
medications and processes, and they handle your claim
with knowledge, compassion, and understanding.
–Kristen Jones, PharmD
Serving pharmacists
coast-to-coast through
45+ state associations
Backed by in-house
experts who know the
profession
©️2025 Pharmacists Mutual Insurance Company and Chiron Insurance Company. All rights reserved.
Claims response data based on internal performance metrics collected by Pharmacists Mutual, 2025.
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
FEATURES
FEATURED CASE STUDY
EMPOWERING LONG-TERM CARE
PHARMACIES THROUGH SMARTER
PROCUREMENT TECHNOLOGY
A Case Study from SureCost with
William Posten, Senior Manager of
Purchasing and Analytics at Guardian
Pharmacy Services. page 32
EDITORIALS
LONG-TERM CARE PHARMACY RESOURCES
Long-term care industry expert Q&A, Market’s Leaders Buyer’s
Guide, and more. page 24
SPECIALTY PHARMACY 2025: NAVIGATING THE
CROSSROADS OF INNOVATION AND ACCESS
Contributed by Sheila Arquette, President and CEO,
National Association of Specialty Pharmacy (NASP). page 18
MEDICATION, ACCESS, & HOPE, LTC PHARMACIES
EMPOWER CCBHCS IN BEHAVIORAL HEALTH
Contributed by Jason Dana Costa, President and CEO,
Horizon Pharmacy. page 66
CASE STUDIES
HOW UNITEDRX DOUBLED PACKAGING
EFFICIENCY AND CUT DOWNTIME
A case study from Noritsu Pharmacy Automation. page 48
TRANSFORMING ACCESS TO CARE: STARTING A
TEST-AND-TREAT PROGRAM IN YOUR PHARMACY
A case study from QuidelOrtho. page 74
FURTHER EXPLORATION
INTEL REPORT HIGHLIGHTS
Key insights from the 2025 Pharmacy500 Long-Term
Care Pharmacy Resources Report. page 40
TRADE SHOW & MEETING
EVENT CALENDAR
Detailing key industry events
throughout the year. page 56-61
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
BD PARATA
BD Parata’s pharmacy automation solutions
help pharmacies streamline operations, improve
accuracy, and enhance patient care. By automating
tasks like vial filling, prescription sorting, and
medication packaging, pharmacies can help
reduce manual labor, minimize errors, and free
up staff to focus on clinical services. page 13
PHARMACY THRIVES HERE
With ~12,000 pharmacies reaching 10 million+
patients monthly, RedSail Technologies is the
leader in pharmacy software and solutions through
brands PioneerRx®, BestRx®, Axys®, PowerLine®,
TransactRx®, Emporos®, and QS/1®. page 15
SRX FROM SUITERX – EMPOWERING
PHARMACY INNOVATION
SRx is a comprehensive pharmacy management
system developed by pharmacists and our
customers to efficiently manage pharmacy
operations. If you desire an all-inclusive pharmacy
software solution at an affordable price without
sacrificing quality, then SuiteRx is for you!
SuiteRx’s SRx is guided by innovation,
powered by our customers. page 17
MCKESSON’S COUNTMATE IS CHANGING
HOW PHARMACIES COUNT MEDICATION
Fast, quiet, and built for the way pharmacies work,
CountMate takes care of pill counting and vial filling
while pharmacy teams take care of patients. page 21
BUILD A STRONG PHARMACY
INFRASTRUCTURE THAT CAN ADAPT
TO CHANGING ECONOMIC, REGULATORY,
AND PATIENT REQUIREMENTS
WITH THE COMPLIANCE TEAM
Navigating changing patient needs while
maintaining high-quality care and complying with
regulatory requirements is a complex challenge
for pharmacies. page 23
JFCRX PHARMACY AUTOMATION
EQUIPMENT AND SOFTWARE SOLUTIONS
FOR EFFICIENCY AND PROFITABILITY
JFCRx provides a full range of pharmacy automation
solutions to help pharmacies streamline operations and
improve ROI. These include multi-dose blister card and
pouch adherence packaging, inspection and verification
systems, vial filling, and tablet sorting. page 29
AXIAL® MULTI-DOSE PACKAGING
MACHINES BY EUCLID®
MEDICAL PRODUCTS
Axial multi-dose machines promote medication
adherence and simplify the process for the patient
by pouch and blister card packaging medications by
time and day. Axial boasts a smaller footprint than
any other machine on the market. page 31
DEXCOM CGM — EMPOWERING
UNMATCHED GLUCOSE CONTROL
Dexcom Continuous Glucose Monitoring (CGM) is
proven to lower A1C and increase time in range.
Dexcom ranks #1 in patient satisfaction, adherence,
and retention. page 37
RETURN SOLUTIONS OFFERS HASSLE
FREE RX RETURNS
Reduce time spent tracking credits and get credit
quickly with Return Solutions’ OneCheck Select
program — the fastest pharmaceutical return credit
reimbursement in the industry. page 39
CUSTOM MANUFACTURING
THAT DELIVERS — FAST
Health Care Logistics® creates functional, made-to-
order cabinets, boxes, and storage containers that
improve workflow and deliver measurable results
— turning ideas into reality without delays, inflated
costs, or compromise. page 43
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LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
20WAYS PROFILES
10
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FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
10
STRATEGIC PURCHASING AND
OPERATIONS IMPROVEMENT
SOLUTIONS BY INNOVATIX
Innovatix offers differentiated, high-quality
group purchasing and consultative services.
We help members maximize their overall financial
performance by providing the resources and
educational support needed to enhance the
delivery of quality patient care. page 45
INNOVATIVE ROOMS, COUNTERS,
AND FIXTURES EXPERTLY
CRAFTED BY UNIWEB, INC.
Since 1970, Uniweb has been domestically factory-
produced, providing durable products in weeks
rather than months. The company specializes in
manufacturing steel pharmacy and retail systems
with a wide range of millwork décor and fabric panel
options. It’s quick and easy to install! page 47
VALUE DRUG COMPANY IS SUPPORTING
LONG-TERM CARE PHARMACIES
WITH CONFIDENCE AND CARE
We deliver tailored support for long-term care
pharmacies, offering personalized service, accurate
order fulfillment, strategic business guidance, and
access to specialty medications to help optimize
operations and improve resident outcomes. page 53
VMI INDIVION/PHARYS FOR
OPTIMIZED PERSONALIZED DAILY
DOSE POUCH PACKAGING
VMI’s automated solutions ensure that patients
receive the right medications prescribed by their
doctors, packaged so they receive the exact
treatment prescribed, with no omissions
and errors. page 55
COLDKEEPERS — YOUR PREMIUM
COLD-CHAIN SOLUTIONS PROVIDER
Ensure your medication arrives safely and securely
when you trust the experts at Coldkeepers with your
accreditation and pharmaceutical shipping needs as
mandated by pharmacy guidelines. page 63
STCHEALTH — CLOSE GAPS IN CARE
AND DRIVE REVENUE WITH IMMSLINK
Ensure compliance with integrated immunization
reporting. Increase operational bandwidth to
accelerate immunization services. page 65
RXPOST — BUY, SELL, AND
TRANSFER PHARMACY STOCK —
FAST, COMPLIANT, PROFITABLE
Buy meds up to 53% below WAC. Sell surplus in
<10 days for around $24K. Move slow stock
chain-wide with one click. No hardware, no
contracts — just a DSCSA-compliant tool that
puts money back in your pharmacy. page 71
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LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
LONG-TERM CARE PHARMACY RESOURCES
11
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
11
WELLNESSMATS® — PREMIUM STANDING SOLUTIONS
IMPROVING SAFETY & BOTTOM LINE
WellnessMats are the long term, premium, anti-fatigue solution
to pharmacy industry burnout. Reduce the standing fatigue that
can lead to dangerous mistakes and injury, all while improving
retention, productivity, and procurement costs. page 73
PHARMAFORTIFY™— BOESEN & SNOW’S
COMPLETE, PROACTIVE PHARMACY SOLUTIONS
PharmaFortify™ helps shield pharmacies from audits, compliance
risks, and regulatory scrutiny — combining our vast legal
background with real-world pharmacy operations experience to
protect your business like no one else can. page 79
CARDINAL HEALTH™ MEDICAL BENEFIT BILLING
Bill and track your medical benefit claims in real time,
giving you visibility into submissions, denials, and rejections.
This holistic view empowers you to expand your
pharmacy capabilities. page 81
18
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Fall RETAIL 2025
20Ways MISSION
To educate pharmacy management on products
and services that serve to improve patient care or
improve a pharmacy’s financial bottom line, while
distilling and presenting this relevant information
via 20 product profiles.
VIEW 20Ways ONLINE
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c/o 20Ways
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Editorial — views expressed in articles or profiles
in the 20Ways are those of the author(s) and do
not necessarily reflect the policies and opinions
of RXinsider, our editorial board(s), our advisory
board(s), or staff. Advertising – products, services,
and educational institutions advertised in 20Ways
do not imply endorsement by RXinsider.
Copyright © 2025 RXinsider LTD. All rights reserved.
Reproduction without permission is prohibited.
FALL 2025
20 Unique
Products
& Services
Specialty Pharmacy 2025
pg. 18
How LTC Pharmacies Empower
CCBHCs in Behavioral Health
pg. 66
Long-Term Care
Resources
Industry Expert Q&A, Market Leaders
Buyer’s Guide, and More pg. 24
Empowering Long-Term Care
Pharmacies Through Smarter
Procurement Technology
A Case Study from SureCost pg. 32
William Posten, Senior Manager of
Purchasing and Analytics, Guardian
Pharmacy Services
IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
FOR ADVERTISING INFORMATION
rxsales@rxinsider.com | 800.972.2083
LONG-TERM CARE PHARMACY RESOURCES
13
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
President & CEO:
Tom Polen
Founded:
1897
Employees:
>70,000
Stock Symbol:
NYSE: BDX
Toll-Free Phone:
(888) PARATA1 | 888 (727-2821)
Address:
106 Roche Drive
Durham, NC 27703
Website:
parata.com | bd.com
Company Background
BD is one of the largest global medical technology companies
in the world and is advancing the world of health by improving
medical discovery, diagnostics, and the delivery of care.
The company supports the heroes on the frontlines of health care
by developing innovative technology, services, and solutions that
help advance both clinical therapy for patients and clinical process
for health care providers.
n BD and its more than 70,000 employees have a passion and
commitment to help:
• Improve patient outcomes.
• Improve the safety and efficiency of clinicians’ care
delivery process.
• Enable laboratory scientists to accurately detect disease.
• Advance researchers’ capabilities to develop the next
generation of diagnostics and therapeutics.
BD has a presence in virtually every country and partners with
organizations around the world to address some of the most
challenging global health issues.
n By working in close collaboration with customers, BD can help:
• Enhance outcomes.
• Lower costs.
• Increase efficiencies.
• Improve safety.
• Expand access to health care.
Product Overview
Parata expands BD’s solutions to a new area of the high-growth
pharmacy automation space. Parata’s technology supports improved
inventory management, workflow efficiency, and enables scalable
growth. With solutions like centralized dispensing and remote
prescription pickup, pharmacies can expand access and improve
medication adherence. Whether serving retail chains, health systems,
or independent pharmacies, Parata delivers the tools needed to
optimize performance and elevate the pharmacy experience.
Contact Information
For more information on BD, please visit bd.com.
BD Parata’s pharmacy automation solutions help pharmacies
streamline operations, improve accuracy, and enhance patient care.
By automating tasks like vial filling, prescription sorting, and
medication packaging, pharmacies can help reduce manual labor,
minimize errors, and free up staff to focus on clinical services.
BD Parata
©2025, RedSail Technologies, LLC. All rights reserved.
redsailtechnologies.com | 833.REDSAIL
Most technologically advanced pharmacy
switch with unmatched performance
and industry-leading 99.99% uptime
Unique add-on solutions to support
growth, deliver top-tier care and
achieve business goals
Robust Pharmacy
Claims Switch
Exclusive Solutions to
Drive Revenue and Care
Most installed, feature-rich
and customizable software
for independent pharmacy
Powerful, next generation,
cloud-based software for
long-term care pharmacy
Versatile, easy-to-learn
software for independent pharmacy,
with cloud-based capabilities
Comprehensive Pharmacy Management Systems
Explore everything
RedSail Technologies
has to offer.
Pharmacy Locations
Unique Patients
~ 12,000+
~ 10M+
The Technology
You Need to
Navigate Pharmacy
15
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
President & CEO:
Andy Mauer
Employees:
700+
Toll-Free Phone:
(833) 733-7245
Address:
201 W. Saint John Street
Spartanburg, SC 29306
Website:
redsailtechnologies.com
• User-Friendly Solution: BestRx is a user-friendly platform designed to
make pharmacy management effortless. With an intuitive interface
and easy navigation, it provides a smooth experience for pharmacies.
Seamlessly integrated with a range of third-party services, BestRx
streamlines operations by handling the heavy lifting for you.
n Axys LTC Pharmacy Software (Coming Soon!)
Axys LTC is a cloud-based pharmacy management software designed
to equip long-term care pharmacies with the most modern technology
available. Axys LTC provides advantages that strengthen your business
now and prepare your pharmacy for healthcare’s future.
• Advantages of the Cloud: Having a modern, cloud-based infrastructure
is a big advantage as our industry changes. Axys LTC offers
distinct benefits like fast updates, low-cost scaling, comprehensive
security, and market-leading reliability.
• Easy to Learn and Train: In an environment with staff turnover, you
need software that’s intuitive to today’s typical user. The design of
Axys LTC was centered around user experience to reduce training
time and increase usability, leading to faster user adoption and
instantaneous success.
• Lower Total Cost of Ownership: With no need to purchase and
continually upgrade server hardware, less time spent on training
and product support, and improved workflows, Axys LTC
pharmacies see an impactful return on their investment.
n PowerLine Pharmacy Switch
PowerLine’s world-class cloud-native architecture offers a remarkable
availability rate of 99.99%, providing you with reliable, HIPAA-compliant
services. The platform is architected to scale to any required transaction
volume while maintaining best-in-industry speed and security. PowerLine’s
direct connectivity to pharmacy benefit managers ensures pharmacy
management systems and service providers can effortlessly manage claims,
provide copay assistance, perform pre- and post-edits, and facilitate direct
messaging. PowerLine is an independent pharmacy switch unaffiliated with
distributors or PBMs and dedicated to providing best-in-class service.
n Other RedSail Solutions
Transform patient care and grow your pharmacy’s business with the
advantages of RedSail. Our patient engagement and adherence programs
create healthier patients and boost store revenue. Plus, a team of pharmacy
consultants offers personal support in implementing new programs, sharing
best practices, and assessing results. RedSail Pay is a transparent, cost-
effective merchant services solution that offers transparent pricing. RxCash+
is a data-driven cash pricing tool that uses tailored pricing algorithms to offer
customized pricing, revenue uplift, and transparency.
Contact Us
Ready to see more? Talk to us about what truly modern pharmacy solutions
might mean for your business, email sales@redsailtechnologies.com.
With ~12,000 pharmacies reaching 10 million+ patients monthly,
RedSail Technologies is the leader in pharmacy software and solutions
through brands PioneerRx®, BestRx®, Axys®, PowerLine®, TransactRx®,
Emporos®, and QS/1®.
Pharmacy Thrives Here
Company Background
RedSail Technologies customers include community, enterprise, regional
chain, long-term care, outpatient, physician clinic, HME/DME, and
specialty pharmacies. Deep understanding of these pharmacies’ potential
and challenges fuels our support of rapid software feature development,
next-generation products, and ground-breaking clinical and financial
programs teamed with industry partners. Our customers are part of the
country’s most clinically advanced and financially sustainable pharmacy
network, supported by the technology and programs they need to
succeed and elevate their role in healthcare.
Product Overview
n PioneerRx Pharmacy Software
PioneerRx is designed for independent community pharmacies that
want a feature-rich, highly customizable pharmacy management system
with advanced clinical and business management tools.
• Friendly Support: Each PioneerRx pharmacy has a dedicated support
team with software, hardware, and accounting specialists. Software
specialists are certified pharmacy technicians, so they understand
both the software and your business.
• Advanced Reporting: With advanced and customized reporting,
PioneerRx enables you to make data-driven decisions about your
pharmacy and your patients. PioneerRx ensures you are equipped
with the insights needed for growth and profitability.
• Automated Workflow: PioneerRx is built to streamline the daily
workflow of your entire staff. By automating routine tasks and
triggering next steps, PioneerRx reduces missed opportunities and
frees up your time to focus on clinical activities.
n BestRx Pharmacy Software
BestRx is a flexible and intuitive pharmacy management system
designed for independent pharmacies seeking a reliable, cost-effective
solution with comprehensive features.
• 24/7 Pharmacy Access: BestRx’s cloud-hosted software provides you
with 24/7 remote access to your pharmacy, allowing you to manage
sales, inventory, reports, and prescriptions anytime, anywhere.
• Maximum Efficiency: Shrink your to-do list with automated task
optimization features. Plus, with multiple customizable options, you
can design your workflow around the way you like to work — not
based on the limitations of a rigid system.
17
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
President & CEO: Nicholas Zener, Pharm.D., M.S.
Founded:
2008
Employees:
50+
Phone:
(916) 242-8779
Fax:
(972) 905-7489
Address:
450 South 900 East, Suite 125, Salt Lake City, UT 84102
Website:
www.suiterx.com
Company Background
SuiteRx is an independently owned pharmacy software company catering to
long-term care, retail, combination, mailorder, multi-location, specialty, and
various other pharmacy environments. Pharmacies using our applications
find more time for patient-focused care because their once manual tasks
are now easily automated. Leverage the power of our highly configurable
workflow, reap the benefits of our data extraction and analysis methods,
and find value in the consultative approach our implementation team takes
to align our software to your business goals. Over the years, we remained
dedicated to developing our people, strengthening our capabilities, and
building trusting relationships with our clients and partners. We also pride
ourselves on providing superior talent to deliver high-quality pharmacy
solutions aligned with the key objectives of our clients: operational
efficiencies, increased staff productivity, integrated technology, and
streamlined processes. We do so with flexibility and nimbleness that fit your
goals — not ours. If you are looking for an all-inclusive pharmacy software
solution at an affordable cost without sacrificing quality, SuiteRx Software
is the right choice for you! Current SuiteRx product offerings include SRx,
SRxGateway, MyRx, SRxDelivery, SRxUniversity, SRxConnect, SRxAPI,
SRxGen, SRxAffinity, SRxAssist, and SRxLogistics.
Product Overview
Developed by pharmacists, for pharmacists, our SRx program enables
independent and small chain pharmacies to use state-of-the-art technology
to better meet the needs of their customers and increase speed and
accuracy in the pharmacy. With retail, long-term care, specialty, 340B,
and combo versions of the software, SRx is a comprehensive solution, that
integrates document management, delivery, POS, inventory management,
web portal capabilities, and compounding into one seamless application.
• SRxAPI: It is organized around REST and has predictable resource-
oriented URLs, accepts form-encoded request bodies, returns
JSON-encoded responses, and uses standard HTTP response codes,
authentication, and verbs.
• SRxConnect: Our enhanced customer service website. It offers
solutions not only for support issues, but also for custom requests.
• SRxUniversity: Online computer-based training program to help train
clients and employees on SRx.
• SRxDelivery: Real-time delivery information and e-signature capture.
The application is available on different mobile devices (Android,
iOS, and iPadOS).
• MyRx: Allows patients to refill prescriptions, look up drug information,
and communicate with your pharmacy from their mobile device.
• SRxGateway: Provides communication tools, including EMAR capabilities
and refill requests, between facilities, physicians, and your pharmacy.
• SRxAffinity: Provides views of almost real-time business performance
by aggregating metrics from SRx dispensing data and converting it
into actionable data for single- or multi-site locations.
• SRxAssist: Dispense medications in your facility anywhere using your
mobile phone.
• SRxLogistics: A mobile application that scans barcodes of drugs, enabling
the user to monitor the drug supply or inventory in the pharmacy.
Features & Options
• Enhanced communication for improved patient adherence.
• Reduced workflow disruption with easy edit ability.
• 365 days of client support.
• Advanced compounding workflow.
• Paperless faxing functionality.
• Document and cycle fill management.
• Adherence reporting.
• Shipping integration.
• Inventory tracking.
• Custom design.
Testimonial
“SuiteRx is the best pharmacy system on the market. The system allows us to cover
all the bases in one package. Document management, online ordering, electronic
and paper MARs, statements, electronic exchange of delivery information, and
unlimited reporting options are available at our fingertips. In addition, the system
is so easy to use, it makes training much easier than it was with our old system.
SuiteRx has become the most valuable tool in our toolbox!”
— Paul M. O’Leary, General Manager, Parkview Health Services, LLC
Key Business Partners
PointClickCare; Prescribers Connection; Asembia; SureScripts; AutoMed;
Parata PacMed; Medicine on Time; Dispill USA; DOSIS; Synmed;
RxSafe; Cubex; Talyst; Extended Care Pro;CaraSolva; AccuFlo; ScriptPro;
ParataRDS; Parata Max; Innovation; Kirby Lester; RxMedic; QuickMAR;
Yardi; Eldermark; Symphony; CoverMyMeds; RxPertise; RxLinc; Therap;
SalesDoor; and many more.
Ordering Information
Email: sales@suiterx.com | Phone: (916) 242-8779 (916-ChatSRx)
SRx is a comprehensive pharmacy management system developed by pharmacists
and our customers to efficiently manage pharmacy operations. If you desire an
all-inclusive pharmacy software solution at an affordable price without sacrificing
quality, then SuiteRx is for you! SuiteRx’s SRx is guided by innovation, powered by
our customers.
SRx From SuiteRx – Empowering
Pharmacy Innovation
As the healthcare landscape evolves, specialty pharmacy
remains at the forefront; dynamic, demanding, and often
disruptive. The rapid pace of scientific discovery and medical
innovation challenges providers across the care continuum
to find smarter, more effective ways to support patients with
complex conditions while managing rising costs. In 2025,
the industry is experiencing unprecedented growth fueled by
breakthrough therapies, digital transformation, and a steadfast
commitment to patient-centered care. But with progress comes
complexity. Stakeholders must now navigate escalating costs,
increased regulatory oversight, and shifting expectations from
payers, all while maintaining quality, access, and outcomes.
The Pulse of Progress
Key Trends in 2025
Market Momentum
Specialty pharmaceuticals now account for more
than half of total drug spending in the U.S., with
global market projections nearing $965 billion
by 2030. This exponential growth is fueled by
the rise of biologics, targeted therapies, and
treatments for chronic and rare diseases.
Cost Control Takes Center Stage
Payers are reevaluating traditional pricing strategies,
with growing interest in cost-plus models and rebate-
free alternatives, part of a broader movement
toward transparency and value-based care. At the
same time, biosimilars are gaining momentum
as cost-effective substitutes for higher-priced
biologics. Yet amid these shifts, it’s critical not to
lose sight of what defines specialty pharmacy: a
high-touch, patient-centric model rooted in clinical
excellence and care coordination. Reducing the
conversation to drug price alone risks diminishing
this comprehensive approach to a transactional one.
Digital Transformation
Artificial intelligence and advanced analytics are
revolutionizing specialty pharmacy operations.
From predictive adherence tools to personalized
patient engagement platforms, technology enhances
outcomes while streamlining care delivery.
Health System Integration
Health systems are increasingly bringing specialty
pharmacy services in-house. By 2028, they
are expected to control 25% of the specialty
pharmacy market, with nearly all large systems
operating their own specialty pharmacies.
The Roadblocks
Challenges Ahead
The High Cost of Innovation
While cell and gene therapies (CGTs) offer
life-changing potential, their development
and delivery come at a steep price. These
therapies challenge traditional reimbursement
models and strain payer budgets.
Regulatory Uncertainty
The 340B Drug Pricing Program is under intense
scrutiny, with new state laws and legal battles reshaping
its future. At the same time, pharmacy benefit
managers (PBMs) face mounting pressure to increase
transparency and reduce anti-competitive practices.
Patient Engagement Gaps
Despite technological advances, patient adherence
remains a continued focus. Therapy discontinuation
underscores the need for more robust support
systems and behavioral interventions.
Navigating the
Innovation
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
18
SPECIALTY PHARMACY 2025
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
The Upside
Opportunities for Growth
Embracing Value-Based Care
Uniquely positioned, specialty pharmacies
support value-based care models, aligning
reimbursement with outcomes and improving
clinical and financial performance.
Expanding Clinical Services
Offering services such as medication therapy
management, genetic counseling, and remote
monitoring can differentiate specialty pharmacies
and expand their scope in the care continuum.
Strategic Collaborations
Partnerships between specialty pharmacies,
manufacturers, payers, and providers are
unlocking new innovation, access, and affordability
pathways. These alliances are critical to navigating
the complexities of specialty drug delivery
and patient and disease management.
Biosimilar Innovation
As more biosimilars enter the market, specialty
pharmacies have an opportunity to lead in
education, adoption, and cost savings, helping
to reshape the economics of specialty care.
Looking Ahead
Specialty pharmacy in 2025 is an industry in motion —
complex, fast-growing, and full of promise.
By embracing innovation, addressing systemic
challenges, and keeping patients at the center, we can
shape a future where specialty therapies are not only
advanced but also accessible and affordable.
Crossroads of
and Access
ABOUT NASP
The National Association of Specialty Pharmacy (NASP)
is a 501(c)(6) non-profit trade organization and is the only
national association representing all stakeholders in the
specialty pharmacy industry. The mission of the National
Association of Specialty Pharmacy (NASP) is to empower
specialty pharmacy stakeholders to advance the standard
of patient care. NASP provides an online education center
offering accredited continuing pharmacy education programs,
hosts an annual meeting and expo that offers educational
sessions and continuing education credits, and is the only
organization that provides a certified specialty pharmacist
credential through the Specialty Pharmacy Certification Board
(SPCB). NASP members include the nation’s leading specialty
pharmacies, pharmaceutical and biotechnology manufacturers,
group purchasing organizations, patient advocacy groups,
integrated delivery systems, law firms, health plans and PBMs,
technology and data management vendors, wholesalers/
distributors, logistics providers, practicing pharmacists,
pharmacy technicians, nurses, and healthcare professionals.
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
19
By Sheila Arquette, President & CEO,
National Association of Specialty
Pharmacy (NASP)
21
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
VP & General Manager: Kevin Cloutier
Founded:
1998
Stock Symbol:
MCK
Toll-Free Phone:
(888) 606-6337
Address:
6555 State Highway 161
Irving, TX 75039
Website:
www.mckesson.ca/assistline
Company Background
McKesson Pharmacy Automation has long been a market leader in
providing automation technology to retail and institutional pharmacies.
With a reputation for providing unparalleled service — truly second to
none — they lead the way in automating how patients receive medication,
enabling faster and safer treatment.
How exactly do they deliver the best possible experience to pharmacies
and their patients? It’s a precise mix of people, partners, and technology.
First and foremost are the people. People who understand what it’s like
to count pills or have their eyes go blurry from filling seemingly endless
blister cards. People who understand the ins and outs of pharmacy.
Their collective goal is to make every process within a pharmacy’s
operation safer, more accurate, and as efficient as possible.
Partners are the next ingredient in the mix: creative and enterprising
engineering firms, best-in-class manufacturers, and premiere shipping
and logistics companies.
Adding the two together results in leading-edge technology that automates
the repetitive and manual tasks that most commonly lead to medication
errors. CountMate is one such technology.
Product Overview
n Game-Changing Vial Filling Technology
Pharmacies are busy places — we all know it! Space is tight, time is
limited, and accuracy is non-negotiable. That’s why McKesson Pharmacy
Automation’s CountMate delivers real value by helping pharmacies operate
smarter, faster, and calmer without adding staff or sacrificing quality.
Combine decades of automation experience with firsthand knowledge
of day-to-day pharmacy life, and you’ll get to know what works well for
pharmacy teams and what leaves room for improvement. CountMate
— a fully automated vial filling solution unlike any other — is built to
fill those gaps.
Engineered for high-volume output, CountMate combines a compact
footprint with ultra-quiet operation, making it ideal for pharmacies
where space is limited and a calm, patient-friendly atmosphere is crucial.
A quieter pharmacy means fewer distractions and a pleasant environment
for both employees and patients. CountMate helps maintain this peaceful
setting even during peak hours, while delivering consistent, uninterrupted
performance.
CountMate’s front-facing access allows it to sit neatly against a wall,
preserving valuable floor space without compromising functionality.
Available in two configurations, supporting 84 or 168 medication
canisters, CountMate adapts to varying prescription volumes. Built for
continuous production, it fills up to three vials per minute and keeps
prescriptions moving, even while canisters are being refilled.
Driving CountMate’s precision and speed are its dual robotic arms,
which work in tandem to fill, label, photograph, and sort prescriptions
directly into 18 patient-specific lanes. This eliminates manual sorting,
reduces delays, and increases confidence that every order is complete,
accurate, and ready for pickup. It also means your pharmacy team stays
organized, efficient, and focused on patient care.
Accuracy and safety are at the core of CountMate’s value. Each vial
is photographed from the top and side for traceability, while barcode-
driven verification ensures the right medication goes in the right canister
in the first place. A biometric vein reader and optional locking canisters
add even more peace of mind through additional layers of security.
What makes CountMate especially pharmacy-friendly is how easily it fits
into existing operations. It supports various vial sizes and colors, includes
pivoting sections for easy cleaning, and is powered by McKesson’s
trusted automation hardware and software. CountMate is designed with
workflow in mind by enhancing productivity, reducing downtime, and
helping teams feel more in control.
CountMate is more than just a counting machine. It’s a dependable,
around-the-clock coworker. It never calls in sick, never loses focus, and
always delivers precise results. For pharmacies seeking a smarter, more
efficient approach to vial filling, one that enables staff to devote more time
to patient care, CountMate offers a reliable and forward-thinking solution.
Ordering Information
McKesson Pharmacy Automation supports retail pharmacies with
advanced vial filling and multi-dose blister packaging technology
designed to streamline workflows, enhance dispensing accuracy, and
improve patient care. To explore your options, visit www.mckesson.
ca/assistline or email automationsales@mckesson.com.
Fast, quiet, and built for the way pharmacies work, CountMate takes care
of pill counting and vial filling while pharmacy teams take care of patients.
McKesson’s CountMate is
Changing How Pharmacies
Count Medication
Jessica had a choice.
She chose
The Compliance Team.
“Pharmacy Accreditation by
The Compliance Team helped
us standardize processes,
bring consistency across
our 60 locations, and put
a spotlight on quality
improvement. Having
a partner like TCT is
invaluable.”
— Jessica Strobl, PharmD
VP Professional Services
Lewis Drug 60 locations
TheComplianceTeam.org
215-654-9110
team@TheCompliance
Team.org
Jessica was researching accreditation organizations with a
Pharmacy program to help standardize processes and
procedures and improve quality across Lewis Drug’s 60
locations. “We want to fi nd ways to streamline some of the
overwhelming day-to-day details of operating a pharmacy
so our pharmacists can focus more on their patients.”
You have a choice.
Choose TCT.
23
20WAYS TO IMPROVE PATIENT CARE & PHARMACY PROFITABILITY
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
President & CEO: Sandra Canally, RN
Founded:
1994
Employees:
50
Phone:
(215) 654-9110
Fax:
(215) 654-9068
Address:
P.O. Box 160, 905 Sheble Lane, Suite 102
Spring House, PA 19477
Website:
www.thecomplianceteam.org
Company Background
Established in 1994, The Compliance Team (TCT) is a nationally
recognized, CMS-approved accreditation organization. Nurse owned
and nurse led, we provide comprehensive accreditation and certification
services for pharmacies, DMEPOS and infusion therapy providers, local
health departments, rural health clinics, and swing bed providers.
We deliver more than 30 accreditation and certification programs as
one of the industry’s most respected and sought-after accreditation
organizations. To support ongoing innovation, we continually monitor
current and emerging healthcare trends. Across programs, we provide
a pathway to operational efficiency and excellence — empowering
providers to deliver quality services and patient care.
We attribute our longevity and success to superior programs, advisors,
and staff — as well as three passionately held principles that have guided
TCT from the beginning:
1. Every patient deserves exemplary care.
2. Healthcare delivery excellence should not be difficult or costly to achieve.
3. Safety-Honesty-Caring® is what matters most to patients.
Product Overview
TCT’s pharmacy accreditation and certification programs, leadership
and expertise in the pharmacy industry has helped our providers adapt
to new opportunities and challenges and focus on continuous quality
improvement and value-based patient care.
n Streamline day-to-day operations so you can focus more on your patients.
As pharmacy business models continue to evolve and expand from
a transactional-based model to a more clinical-based model, our
accreditation programs will help you discover and drive new ways to:
• Develop and standardize processes and procedures to improve
management of resources.
• Identify areas for quality improvement.
• Instill consistency of services, processes, and quality pharmacy wide.
• Focus your staff on continuous quality improvements for value-
based patient care, outcomes, and satisfaction.
• Generate patient referrals, contracts, and payer confidence.
The Compliance Team Difference
• Simplified approach and streamlined process.
• Plain language, easy-to-understand and implement quality standards.
• Standards tailored to your specific business model.
• One-on-one TCT advisor support.
• Educational resources.
• Access to TCT’s proprietary patient satisfaction survey portal.
• Three-year payment schedule.
Our Suite of Pharmacy Accreditation
and Certification Programs
From niche to national and everything in between.
n Accreditation Programs
• Ambulatory Infusion Suite
• Community Pharmacy (incl. DMEPOS*)
• Compounding
• E-Commerce Protection
• Home Infusion Therapy*
• Long-Term Care
• Patient-Centered Pharmacy Home™
• Retail Clinic
• Specialty Pharmacy
• TelePharmacy
n Certification Programs
• Clinical Disease Management
• Communicable and Emerging Infectious Disease
• Immunization
• Point-of-Care Testing
*CMS approved
Contact Information
For more information visit our
website thecomplianceteam.org,
call (215) 654-9110, or email
team@thecomplianceteam.org.
Navigating changing patient needs while maintaining high-quality care and
complying with regulatory requirements is a complex challenge for pharmacies.
Build a Strong Pharmacy Infrastructure
That Can Adapt to Changing Economic,
Regulatory, and Patient Requirements
With The Compliance Team
LINDSAY DYMOWSKI CONSTANTINO, PRESIDENT & COFOUNDER OF CENTENNIAL PHARMACY SERVICES
QUESTION & ANSWER
FALL 2025 I RETAIL/COMMUNITY • SPECIALTY • LTC
24
LONG-TERM
Q. What exactly is “long-term care at home” and
how is it different from traditional retail or
LTC pharmacy models?
Long-term care pharmacy at home refers to the services and
supports that a pharmacy provides specific patients residing in
their own homes that is equal to or greater than the level of care
that they would receive if they were residing in a long-term care
facility. Unlike traditional retail models that focus on point-of-sale
transactions, LTC at home pharmacies provide comprehensive
medication management including adherence packaging, 24/7/365
availability, cyclical medication reviews, delivery coordination, and
care coordination with other community providers and caregivers.
In traditional LTC pharmacy, pharmacies are providing medications
to facilities; LTC at home is rooted in the community, serving patients
who may never enter a facility but still require high-touch, ongoing
clinical support.
Q. Who qualifies for long-term care at home
pharmacy services? Is it only for patients receiving
home health?
Not at all. While patients receiving home health services may qualify,
the LTC at home model is designed for any individual who requires
a skilled level of care, regardless of whether they are enrolled in a
formal home care program. This includes patients with chronic
conditions, cognitive impairment, mobility limitations, polypharmacy,
or frequent hospitalizations. Eligible populations may range from
medically complex children to adults living in private residences.
In fact, many patients receiving Medicaid home and community-
based services or those who are dually eligible for Medicare and
Medicaid often meet the criteria, even if they are not actively
receiving in-home nursing support. It’s important to note that
there is a formal qualification process. Pharmacies are responsible
for identifying, qualifying, and continually re-qualifying patients to
ensure they meet the criteria for LTC-level pharmacy services. This
must be clearly documented and maintained at the pharmacy to
support compliance, payer expectations, and patient safety.
Q. What services must a pharmacy provide to be
considered compliant with LTC at home?
First and foremost, any pharmacy operating under their LTC NPI must
meet the CMS requirements for LTC-level of pharmacy care. The CMS
requirements include comprehensive inventory, adherence packaging
requirements, pharmacist on call service, IV and compounding access,
medication delivery, and emergency medication supplies.
In addition to meeting CMS requirements, pharmacies must
recognize that LTC at home patients are often living independently
or supported by non-clinical caregivers. This reality demands that the
pharmacy elevate its role, delivering a level of care equivalent to what
the patient would receive in a facility setting. That means stepping
beyond dispensing and into true medication management. Pharmacies
must provide comprehensive care coordination, including medication
synchronization, up-to-date clinical documentation and qualification
forms, and most importantly, perform a complete Medication
Dispensing Review (a combination of medication reconciliation
and drug utilization review) every time medications are dispensed.
By doing so, the pharmacy ensures patients are not only receiving the
right medications but are also being actively monitored and clinically
managed in the home. This model moves beyond simple delivery and
becomes a robust, patient-centered system of care, supporting both
safety and better health outcomes.
Q. Why is LTC at home becoming more important in
today’s healthcare landscape?
A shift towards aging in place, combined with rising facility costs and a
sever shortage of LTC beds, has created a growing demand for LTC-
level services delivered at home. By 2030 — five short years — nearly
one in five Americans will be 65 or older. Meanwhile, more than 70%
of individuals who need long-term care reside in the community,
not in institutions. The LTC pharmacy at home model fills a critical
gap by offering continuity or care, improving medication adherence,
and reducing hospitalizations … all while also supporting caregivers,
community providers, and reducing health care costs.
LONG-TERM
PHARMACY