13
CORE
THEMES
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6. Technology and Innovation Risk
As the healthcare sector rapidly embraces digital transformation, technology and innovation risks are
at the forefront of operational and strategic concerns. Companies face growing uncertainty around
software reliability, platform modernization, and the deployment of healthcare technology. Any failures
in these areas can disrupt patient care, compromise data integrity, and weaken competitive positioning.
Challenges in product
development and
deployment
Obsolescence of
existing platforms
Key Risk Drivers:
• IT outages that disrupt logistics, EHR
integrations, and billing workflows
• Subpar software performance in critical clinical
decision-making tools
• Vulnerabilities in legacy systems unable to
support fast-paced growth
• Incompatibilities between acquired systems
post-merger, complicating integration efforts
Strategic Implications:
• Legal exposure from clinical or financial harm
caused by technology failures
• Delays or failures in system migrations,
impacting service delivery and innovation
cycles
• Customer attrition due to poor technology
performance and reliability concerns
Unreliable data
systems or analytics
AI and automation
misalignment