IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
WINTER 2023
20 Unique
Products &
Services
Discover 20 products and services
that will help your pharmacy improve
patient care or increase profitability.
Pharmacy Returns
Services & Resources
Industry Expert Q&A, Market Leaders
Buyer’s Guide, & More
Pg. 32
How Automation
Powers Pharmacies
Pg. 42
Noritsu Pharmacy
Automation Case Study
Automating Long-Term Care
Pharmacy Services
Pg. 24
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Contents
page 13
Health Care Logistics®
— Discover Smart
Solutions for Retail
Pharmacy Success
From worry-free order
replenishment to personalized
product design services and
more, Health Care Logistics is
the full-service partner that
delivers solutions fast.
iA, Prescription
Fulfillment and
Automation
Solutions for
Pharmacy
iA partners with pharmacy
providers to innovate their
business models to empower
their pharmacists, improve
patient care, and help lower
operational costs.
GoHCL.com •
• 1.800.848.1633
1.800.848.1633
©Health Care Logistics, Inc. 2022
STOCK – AND RESTOCK – YOUR SHELVES
STOCK – AND RESTOCK – YOUR SHELVES
WITH ONE
WITH ONE
PHARMACY SUPPLY PARTNER
PHARMACY SUPPLY PARTNER
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page 15
Choose the Point-
of-Sale System You
Want With RMS
With RMS’ built-in pharmacy
integrations, you never have to
settle for less from your point-
of-sale system. With over 30
pharmacy management and
technology integrations, you can
work with the pharmacy system
of your choice and still have the
point-of-sale capabilities you need.
page 17
Thought Leader
Video Series
page 18-19
Smart, comprehensive, and flexible: iA is helping retail, government, and
health system providers optimize the centralized prescription fulfillment
lifecycle – from acceptance at the pharmacy through dispensing to
inventory management and delivery to the patient via mail or back to
the pharmacy for patient pick up.
Utilizing central fulfillment can mean fewer fulfillment burdens for
pharmacists at the store-level, which can create more time to focus on
providing better, revenue-generating patient care.
Do more with prescription fulfillment, to help lower your cost to fill.
Make Your
Prescription
Fulfillment a
Competitive
Advantage
Powered by NEXiA
iARx.com/Pharmacy-Fulfillment • sales@iARx.com • (607) 352-2134
Unleash the full potential of pharmacy
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WINTER 2023 I RETAIL/COMMUNITY • SPECIALTY • LTC
PHARMACY RETURNS SERVICES & RESOURCES
OTC and Queuing
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Contents
20Ways MISSION
To educate pharmacy management on
products and services that serve to improve
patient care or improve a pharmacy’s financial
bottom line, while distilling and presenting this
relevant information via 20 product profiles.
2023 CIRCULATION
Issue Focus: Hospital & Infusion
Issue Frequency: Summer & Winter
Circulation Per Issue: 12,200+
6,500+ Hospital Directors
2,200+ Clinical Consultants
2,500+ Industry Executives
1,000+ Trade Show Handouts
Issue Focus: Retail, Specialty, & LTC
Issue Frequency: Spring, Fall, & Winter
Circulation Per Issue: 28,500+
18,000+ Owners (Independents)
1,500+ Long-Term Care Pharmacies
2,500+ Retail Chain Executives
2,500+ Industry Executives
2,000+ Trade Show Handouts
QUARTERLY ISSUES
Visit 20Ways ONLINE at
RXinsider.com/20Ways
Medical-Grade
Cold Storage From
Helmer Scientific for
Retail and Specialty
Pharmacies
Optimized temperature
performance safely stores
pharmaceuticals and vaccines.
© 2020-2021 Helmer Inc. All rights reserved.
GX Solutions
Medical-grade Cold Storage
Designed for critical medication and
vaccine storage.
NSF/ANSI 456 standard certified.
Best-in-class temperature management
for uniformity, stability, and recovery.
ENERGY STAR® certified and 50-60%
more energy efficient than conventional
medical-grade refrigerators and freezers.
Undercounter, upright and pass-thru
models available.
Ensuring consistent
temperature performance
for safe medication storage
Learn More
helmerinc.com/gx-solutions
© 2022 Helmer Inc. All rights reserved
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page 23
DOSIS Systems
— Automation
Subscription Puts
an Emphasis on
Results
Month-to-month contracting
allows the pharmacy to ensure
they are getting results from
automation. No more empty
promises, DOSIS Systems
works to deliver more blister
cards with less effort.
100’s of
pharmacies
are subscribing to
DOSIS Systems
automation...
Automating the pharmacy. www.dosis.com • (877-626-2422)
learn more!
What is DOSIS Systems?
Benefits of the DOSIS Systems Subscription
Month-to-month agreement allows you to analyze the
effectiveness of automation
Scale the system up or down per your production needs
No need to raise large amounts of capital
Replace components with newer versions over time
Regular optimization reviews with your Account Manager
DOSIS Systems’ pharmacies focus on workflow optimization and utilize
automation as a tool to produce more blister cards with less effort.
Additionally, they are able to scale the system to match their
production needs.
Integrated workflow software and autonomous hardware for blister card
producing pharmacies.
page 21
Medi-Dose, Inc./
EPS, Inc.
Your Community
Pharmacy Supply
Experts
For over 50 years, Medi-
Dose/EPS has been working
with pharmacists to design
and support cost-effective
products, solving the specific
needs of their pharmacies.
800.523.8966
MediDose.com
EPS
®
Exceptional Products and Service
A Member of The Medi-Dose
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Unit Dose,
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Pharmacy &
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®
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Medi-Dose
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EPS
®...thE right
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Priced low
and ready to go!
• Medi-Dose
® Solid Oral Unit Dose Packaging
• TampAlerT
® Liquid Unit Dose Packaging
• MILT ® Software for Medication Identification
and Bar Coding
• LiquiDose
® Labels
• IV Additive Disposable Accessories
• Steri-Dropper
® Sterile Ophthalmic
Dropper Bottles
• Compounding Products
• Cleanroom Supplies
• Ophthalmic Practice Accessories
• Resealable and Ultraviolet Inhibitant Bags
• Tamper-Evident Products
• Bottles, Vials and Containers
• Operating and Procedure Room Accessories
• ShrinkSafe
® Bands and Safety Products
• Tapes and Labels
• Maternity and Laboratory Products
• Record Keeping and Identification Products
• Storage and Transport Products
Visit our website for
our EZ order system!
High quality, safe and effective products for medication administration,
preparation and dispensing...in stock for fast shipment worldwide.
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8/5/16 11:20 AM
page 29
CASE STUDY
www.noritsu.com
INTRODUCTION AND INTENDED OUTCOME
Established in the 1930s, Giant Eagle has grown from a single grocery store into a
trusted supermarket brand with locations across Pennsylvania and Ohio. The company’s
success is rooted in its community-centered philosophy, which is what led them to open
their first in-store retail pharmacy more than 40 years ago. Fast forward to today, and
you’ll find the vast majority of Giant Eagle’s 227 supermarkets now offer comprehensive
pharmacy services.
Their community focus is combined with an aggressive growth strategy and tradition
of innovation. With this, the company’s leadership is always looking for new ways to
add efficiency and better serve their customers. That’s why they decided to act when
a series of acquisitions put them in an ideal position to develop a long-term care
(LTC) pharmacy to support assisted living facilities, nursing homes, and other similar
healthcare providers. Recognizing that an LTC pharmacy had unique parameters
and regulations to meet, Giant Eagle brought Senior Manager for Long-Term Care
Pharmacy Operations, Michael Ashmore, on board to build out a scalable, future-proofed
organization.
LAYING THE FOUNDATION
The first step, Ashmore says, was setting up a state-of-the-art system that could handle
the initial prescription volume but that was also flexible enough to grow with them as
they expanded their scope of services. “A critical part of designing the right system is
deciding how you want to deliver medications to the facilities.”
While there are several options, Ashmore knew automated strip packaging technology
with its multi-dose capabilities would be the best option for Giant Eagle and their
customers. “What this allows an LTC pharmacy to do is sort a patient’s various
medications into individual packages based on what dose needs to be taken and when,”
AUTOMATING LONG-TERM
CARE PHARMACY SERVICES
FROM THE GROUND UP
Michael Ashmore, RPH,
CPh, BCGP
Senior Manager, Long-Term
Care Pharmacy
~ Giant Eagle, Inc.
Case Study:
Noritsu Pharmacy
Automation
Automating long-term
care pharmacy services
from the ground up.
page 24-27
Health System • Infusion
IMPROVING PATIENT
C A R E & P H A R M A C Y
COST CONTAINMENT
H E A L T H S Y S T E M & I N F U S I O N E D I T I O N
SUMMER 2022
20 Unique
Products &
Services
Discover 20 products and services
that will help your pharmacy improve
patient care or contain costs.
Clean Air Technology
& Supplies
Industry Expert Q&A, Market Leaders
Buyer’s Guide, and More
pg. 54
New Features
NSF/ANSI 456 Vaccine
Storage Standard
page 46
CSTDs (Closed System
Transfer Devices)
pg. 84
3 Case Studies
CPS, Liberty Software,
and Rees Scientific
Follett Refrigerators are
Omnicell FlexLock-Ready
A 20Ways Profile by Follett pg. 43
Summer 2022
Community • Specialty • LTC
Pharmacy
Management
Software
Industry Expert Q&A, Market
Leaders Buyer’s Guide, and More
page 56
IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
SPRING 2022
20 Unique
Products
& Services
Discover 20 products and services
that will help your pharmacy improve
patient care or increase profitability.
3 Case Studies
McKesson, Liberty Software,
and Innovatix
8 Thought Leaders
CPS, Micro Merchant Systems,
The Compliance Team, and Surescripts
Spring 2022
Community • Specialty • LTC
IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
FALL 2022
20 Unique
Products &
Services
Discover 20 products and services
that will help your pharmacy improve
patient care or increase profitability.
Pharmacy
Automation
& Robotics
Technology
Industry Expert Q&A, Market Leaders
Buyer’s Guide, & More
Pg. 48
8 Thought Leader Videos
Micro Merchant Systems, Surescripts,
The Compliance Team, & CPS
Zebra Case Study
A Success Story with
Altru Specialty Pharmacy
Pg. 37
Fall 2022
Health System • Infusion &
Community • Specialty • LTC
IMPROVING PATIENT
C A R E & P H A R M A C Y
COST CONTAINMENT
H E A L T H S Y S T E M & I N F U S I O N E D I T I O N
WINTER 2022
Defying Drug
Diversion
A Case Study From Medacist
pg. 42
20 Unique
Products
& Services
Discover 20 products and services
that will help your pharmacy improve
patient care or contain costs.
Refrigeration
Industry Expert Q&A, Market
Leaders Buyer’s Guide, and More
pg. 58
New Features
The Evolving Role of
Compounding Pharmacies
pg. 66
Trends to Watch as
340B Turns 30
pg. 87
4 Case Studies
CPS Solutions, Leiters, Wolters
Kluwer Health, and More
Brian O’Neal, PharmD, MS, FASHP
Senior Vice President
~ Allied Health at Children’s Mercy Kansas City
Winter 2022/2023
IMPROVING PATIENT
C A R E & P H A R M A C Y
P R O F I T A B I L I T Y
C O M M U N I T Y , S P E C I A L T Y , & L T C E D I T I O N
WINTER 2023
20 Unique
Products &
Services
Discover 20 products and services
that will help your pharmacy improve
patient care or increase profitability.
Pharmacy Returns
Services & Resources
Industry Expert Q&A, Market Leaders
Buyer’s Guide, & More
Pg. 32
How Automation
Powers Pharmacies
Pg. 42
Noritsu Pharmacy
Automation Case Study
Automating Long-Term Care
Pharmacy Services
Pg. 24
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How Automation
Powers Pharmacy
From automated modular
hardware to sophisticated
counting and collation
devices, the field of
pharmacy automation is
quickly expanding, providing
pharmacies with an array of
time and cost-saving solutions.
Strengthen Your
Pharmacy With
Accreditation and
Certification From
The Compliance Team
Operational excellence leads
to clinical excellence.
TheComplianceTeam.org
215-654-9110
Accreditation Organization
“After going through The Compliance
Team’s accreditation process, we’re
not only a better business, we’re a
better pharmacy.”
We change the way
you think about
accreditation.
Strengthen your pharmacy with accreditation and certifi cation.
CHOOSE TO BE EXEMPLARY.
The Compliance Team’s simplifed, operations-
based standards and Exemplary Provider®
designation are what set us apart from other
accreditation organizations.
Benefi ts of accreditation/certifi cation:
• Identify gaps in operations/service
• Identify opportunities for improvement
• Ensure consistency of processes
• Improve patient outcomes
• Enhance business practices
— John Richards, Pharm.D.,
Professional Village Pharmacy,
Sacramento, CA
“When we are audited by the
DEA and PBMs, our Community
Pharmacy Accreditation gives us
the confi dence that our paperwork
is complete and accurate.”
— Trish White, RPh,
Harry Race/Whites
Pharmacy and Home Medical
Equipment, Sitka, Alaska
page 41
WINTER 2023 I RETAIL/COMMUNITY • SPECIALTY • LTC
34
PHARMACY RETURNS SERVICES & RESOURCES Buyer’s Guide
PHARMACY RETURNS
SERVICES & RESOURCES
Buyer’s Guide
American Rx Group
1010 Summit Avenue N
Sauk Rapids, MN 56379
Americanrxgroup.com
(855) 269-1750
Health Care Logistics
P.O. Box 25
Circleville, OH 43113
GoHCL.com
(800) 848-1633
MAXIMUM Rx Credit
4766 Guthrie Cemetery Road
Loganville, GA 30052
mrcionline.com
(770) 985-2136
MedPro Waste Disposal
1751 W Diehl Road, Suite 400
Naperville, IL 60563
medprodisposal.com
(866) 924-9339
N3PR
641 Inverness
Lisle, IL 60532
n3pr.com
(773) 255-0801
National Pharmaceutical Returns
4164 NW Urbandale Drive
Urbandale, IA 50322
NPReturns.com
(800) 470-7725
Pharma Logistics
1801 N. Butterfield Road
Libertyville, IL 60048
pharmalogistics.com
(888) 729-7427
PharmaLink Inc.
8285 Bryan Dairy Road, #200
Largo, FL 33777
pharmalinkinc.com
(800) 257-3527
PharmWaste Technologies
3317 109th Street, Suite A
Urbandale, IA 50322
pwaste.com
(515) 276-5302
Return Solutions
10635 Dutchtown Road
Knoxville, TN 37932
drugreturns.com
(800) 579-4804
Rx Return Services
1115 Old Coachman Road
Clearwater, FL 33765
rxrs.com
(727) 754-7848
RxDestruct
114 Terry Street
Sugar Land, TX 77478
rxdestruct.com
(832) 584-9224
Trilogy MedWaste
8554 Katy Freeway, Suite 200
Houston, TX 77024
trilogymedwaste.com
(713) 300-1880
WasteWise
6054 Corte Del Cedro
Carlsbad, CA 92011
wastewise.com
(866) 436-9264
WM PharmEcology Services
800 Capitol Street, Suite 3000
Houston, TX 77002
pharmecology.com
(877) 247-7430
Industry Expert Q&A, Pharmacy
Returns Services & Resources
Market Leaders Buyer’s Guide,
and more.
page 39
The Pyrosate® Kit
by Associates of
Cape Cod Delivers
Rapid Endotoxin
Testing Results
for Compounding
Pharmacies
Developed as an easy-to-use
Limulus Amebocyte Lysate (LAL)
gel-clot test that enables rapid
testing and does not require
special laboratory supplies.
ACC combines robust reagents, analysis and
technical service expertise, to provide you with diverse
solutions for endotoxin and glucan testing.
MKT#21-107
OUR TEST, YOUR CURE...
ENSURING A HEALTHY WORLD
ENSURING A HEALTHY WORLD
ENSURING A HEALTHY WORLD
Associates of Cape Cod, Inc. - a Seikagaku Group Company
� � �� � � � � � � � � � � � � � � � � � � � � � � � � � �
Associates of Cape Cod, Inc.
Your Endotoxin & Glucan Experts
page 31
Contents
page 32-35
SRx From SuiteRx
— Empowering
Pharmacy Innovation
SRx is a comprehensive
pharmacy management system
developed by pharmacists and
our customers to efficiently
manage pharmacy operations.
If you desire an all-inclusive
pharmacy software solution at an
affordable price without sacrificing
quality, then SuiteRx is for you!
page 42-43
page 45
Capital Inventory, Inc.
— The Premier
Leader in Pharmacy
Inventory Services
Our decades of expertise, working
exclusively with pharmacies, makes
us uniquely qualified to provide
accurate and dependable inventory
valuations through a streamlined
process. Our clients can trust that
we will be transparent, supportive,
and reliable in every interaction.
WINTER 2023 I RETAIL/COMMUNITY • SPECIALTY • LTC
42
Contributor:
Alecia Lashier, Chief Automation Officer
and Executive Vice President, iA
The burgeoning field of
pharmacy automation
seeks to alleviate the
excessive fulfillment
burdens placed on
pharmacists by helping
pharmacies take
prescription fulfillment
out of the store.
WINTER 2023 I RETAIL/COMMUNITY • SPECIALTY • LTC
PHARMACY RETURNS SERVICES & RESOURCES Q&A
32
Q
Christine Lee-Wilson, PharmD, Owner, Professional Pharmacy
Reverse Distribution Outsourcing
Q. Can you give us a little background
on why reverse distribution or drug
returns are important for pharmacies?
The main objective of a reverse distribution or drug
returns program is to minimize the risk of expired
medications being dispensed and getting into the hands
of patients accidentally. So above anything else, it’s a
public health and patient safety issue. That’s what the
regulations are about — and as a pharmacy owner, I
want to know we are in compliance at all times. That
means my shelves are always clean, and everything is
in order no matter when the State Board of Pharmacy
visits. There’s also a financial benefit. Pharmacies can
earn rebates for drug returns that are processed correctly
and within a specific time frame.
Q. Why did you decide to outsource
your drug returns program?
For Professional Pharmacy, it comes down to resources
and expertise. If we were to process our own returns, that
would mean taking technicians away from what they do
best. It’s difficult enough to find strong technicians today
— they are the pharmacy’s most valuable resource. The
last thing I want to do is have them spending hours on
tasks that aren’t central to day-to-day patient care.
Drug returns also have to be processed in a specific way
to be compliant, which is not something I’m thoroughly
trained to do. Having an expert third-party partner
manage the process gives me one less thing to worry
about. It’s what they do every day, so I can be confident
the process will be handled in both the most efficient and
environmentally friendly manner.
More than anything, working with a partner means
the job will get done. As I said, we’re all busy — and
processing returns just isn’t a priority. I can see how it
would be easy to say, “I’ll do it tomorrow” or “I’ll do it
next week” — and then you run the risk of not processing
returns in the appropriate time frame to get the full
financial benefit. For me, having a reverse distributor
cycle just makes sense.
Q. What was most important to you
when you began looking for a drug
returns outsourcing partner?
Finding a partner was easier for me because I had worked
with the company I chose in my previous position. Still, I
spoke with several other pharmacies using their services,
and no one ever had a problem. So it was a trust factor as
much as anything. I wanted someone who was accessible
and local and could deliver an end-to-end turnkey
solution. We’ve worked with our partner for six years,
and everything has been seamless.
Q. Can you walk me through your
partner’s process of returning expired
pharmaceuticals?
My representative comes in every six months and scans the
prescription shelves, pulling any outdated medications we
PHARMACY RETURNS
SERVICES & RESOURCES
page 47
American BioTech
Supply Provides
Vaccine Cold Storage
With a Peace of Mind
The NSF/ANSI 456 Standard for
Vaccine Cold Storage ensures
that certified units protect
pharmaceuticals at optimal
temperatures, prioritizing patient
safety, preventing waste, lowering
energy costs, and allowing for
peak delivery of vaccines.
Take the stress
out of vaccine
cold storage
The NSF/ANSI 456 Standard provides vaccine cold storage with a peace of mind. This standard optimizes
cold storage performance and maximizes safety. Rigorous testing covers the construction details, controller
requirements, and temperature variation of each certified unit. With American BioTech Supply (ABS) vaccine
cold storage, you can rest knowing each vaccine dose experiences the highest level of protection.
American BioTech Supply | americanbiotechsupply.com | 800.648.4041
Large selection of models
ranging from 1 to 23 ft3
Microprocessor temperature
controller - superior temperature
control, and recovery
Array of temperature alarms
with audible and visual
indicators for product security
Temperature Monitoring
device included with 3-year
certificate of calibration
1 to 23 ft3
EPA/SNAP compliant, hydrocarbon, natural refrigerants that
are environmentally friendly and lowers energy expenses
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page 37
Expedite Your
Returns Credit With
Return Solutions’
OneCheck Select
Reduce time spent tracking
credits and get credit quickly
with Return Solutions’
OneCheck Select program
— the fastest pharmaceutical
return credit reimbursement
in the industry.
WINTER 2023 I RETAIL/COMMUNITY • SPECIALTY • LTC
PHARMACY RETURNS SERVICES & RESOURCES
Behind Every
Good Pharmacist ...
is a Great Resource.
RXinsider’s Thought Leader Video Series are informative
videos comprised of multiple interviews with thought leaders
throughout the pharmacy profession. Explore niche subject
matter and gain insight through hundreds of thought
leader videos.
RXinsider.com