CASE STUDY
www.windriverpayments.com
A NATIONAL LEADER IN PERSONALIZED
WELLNESS THERAPIES
Founded in 1985, Belmar Pharma Solutions has become a leader in customized
wellness, specializing in compounded hormone therapies for both men and women.
Working closely with healthcare providers across the country, their 503A compounding
pharmacies and 503B outsourcing facilities deliver tailored treatments to patients in all
50 states.
According to Kevin Burrus, chief information officer for Belmar, the company has
grown rapidly in the last five years through a series of strategic acquisitions. While the
acquisitions added value to the Belmar portfolio, Burrus says they also introduced new
challenges. “Each acquisition came with its own payments processors and pharmacy
management systems.” That left Belmar supporting six different pharmacies — some
with multiple locations — and two manufacturing facilities operating across four
distinct environments.
This fragmented infrastructure created operational inefficiencies and made it difficult
to deliver a consistent customer experience. Burrus knew he wanted to create a single
environment to support patients and providers across the entire organization — and the
first step was to streamline payments processes.
CHALLENGE: MULTIPLE SYSTEMS LED TO REDUCED
EFFICIENCY AND INCREASED COMPLIANCE RISK
The disparity in systems across Belmar’s growing network posed several challenges.
Some pharmacies were working with outdated platforms that didn’t store customer
card information, requiring patients and providers to re-enter payment details for
every transaction. Even then, if customers were working with more than one Belmar
facility, that meant they could have accounts on multiple systems that weren’t
sharing information.
Streamlining Payments for a
Better Customer Experience
Kevin Burrus
Chief Information Officer
~ Belmar Pharma Solutions
How Belmar Pharma Solutions Unified its
Pharmacy Network
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