224 RXINSIDER | 2026 PHARMACY500 PLATINUM PAGES
WORKFLOW
• IVR / Interactive Voice Response Systems
• POS / Point of Sale Systems
• Printers, Barcode Printing
• Will-Call & Kiosk Prescription Management
OVERVIEW
Pharmacy workflow solutions enhance efficiency and patient
experience through tools like IVR systems for automated patient
communication, point of sale (POS) systems for seamless
transactions, and barcode printers for accurate labeling. Will-call
and kiosk prescription management streamline order retrieval
and improve organization, ensuring smooth operations and
better service delivery.
KEY TERMS
• Pharmacy IVR (Interactive Voice Response) systems
are automated telecommunication technologies used by
pharmacies to interact with customers or patients through
pre-recorded voice prompts and menus, providing patients
with 24/7 access to important services.
• Point of Sale (POS) Systems are technology platforms
used by pharmacies to process sales transactions, manage
inventory, and streamline various operational tasks. These
systems typically integrate hardware (e.g., cash registers,
barcode scanners, receipt printers, etc.) and software
to enable pharmacies to efficiently conduct business
transactions, manage customer data, and ensure compliance
with regulatory requirements.
• Printing, barcoding, and barcode scanning are common
pharmacy needs. Pharmacies require quality, high-volume
printers to print prescription labels, patient literature, drug
monographs, unit dose labeling, and shipping labels, just
to name a few. Barcoding and barcode scanning plays a
major role across all pharmacy settings to ensure accuracy
and efficiency.
• Will-call systems are a process and technology used in
community/retail pharmacies to manage and organize
prescriptions that are ready for pickup by patients. This
system is designed to streamline the storage, retrieval, and
organization of prescriptions, ensuring that patients can easily
access their medications when they arrive at the pharmacy.
Source: NCPA 2025 Digest
of independent community
pharmacies utilize Point of
Sale (POS) technologies.
94%
of independent community
pharmacies utilize telephone
IVR technologies.
56%
of prescriptions are paid
by cash customers.
12%
Source: NCPA 2025 Digest
Source: NCPA 2025 Digest